Returns and refunds

Last updated 28 October 2026.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If something we sell you is faulty, damaged or not what we described, you are entitled to a replacement or a refund. This page explains how that works for bottles of spirits, and what we do when you simply change your mind.

Damaged in transit

Email [email protected] within 7 days of delivery with your order number and a photo of the bottle and the box. We will send a replacement or refund the full amount, including shipping. You do not need to send the damaged bottle back; please keep it and the packaging until we have been in touch.

Faulty or not as described

If a bottle has a fault (for example a failed closure or leaking seal) or is not the product you ordered, email us with your order number and a description or photo. We will replace it or refund you, and we cover any return postage.

Change of mind

We accept change-of-mind returns on unopened bottles with the seal intact, within 14 days of delivery.

• Email us first with your order number so we can arrange the return.
• Pack the bottle so it travels safely and send it to Milton Distillery, 99 Jane Street, West End QLD 4101, or drop it in to the distillery by arrangement.
• Return postage is at your cost for change of mind.
• Once the bottle arrives in saleable condition we refund the product price. The original shipping charge is not refunded.

Opened bottles cannot be returned for change of mind, because we cannot resell them. Your consumer guarantees still apply if the product is faulty.

Refunds

Refunds go back to the payment method you used (card through Square, or PayPal) within 5 business days of our approving the return. Banks and PayPal can take a further 3 to 5 business days to show it.

Pick-up orders

The same rules apply to orders collected from the distillery.

Questions

Email [email protected] or write to Milton Distillery Pty Ltd, 99 Jane Street, West End QLD 4101.